Exact product
Model, storage, colour, included accessories and whether the item is new, used or refurbished.
Buy with fewer surprises
Clarity before payment.
The website shows the catalog. The shop confirms the exact unit, condition, included accessories and the warranty that applies to that product.
The i-Store confirmation
Six things to get in writing.
These details turn a screenshot or listing into a clear purchase decision.
Exact condition
Ask about battery, screen, cameras, Face ID or Touch ID, charging, iCloud and any visible marks.
Final price
Confirm the final item price and any delivery, setup, case, charger or repair charges before paying.
Applicable warranty
Ask how long it lasts, what it covers, what is excluded and what proof you must keep.
Pickup or delivery
Agree the location, timing, payment step and who to contact if plans change.
Receipt and record
Keep the receipt, written WhatsApp confirmation and the device IMEI or serial where relevant.
Refurbished and used devices
Ask for the checks that matter.
A single “good condition” label is not enough. Use a short checklist.
Identity & locks
Correct model and storage, IMEI recorded where appropriate, and no unwanted iCloud or activation lock.
Core functions
Screen, touch, cameras, microphone, speaker, charging, Wi-Fi, Bluetooth and SIM functions.
Condition & proof
Battery information, visible marks, repair history if known, real photos or video, and written warranty terms.
Common questions
Before you order.
Does every product have the same warranty?
No. The applicable warranty may depend on the product and condition. Ask i-Store to state the exact period, coverage and exclusions in writing before payment.
Is an item reserved when I add it to the website basket?
No. The basket prepares a WhatsApp request. Stock is only confirmed by i-Store.
Can I ask for a real video?
Yes. For a used or refurbished device, ask for current photos or a short video of the exact item where practical.
What should I keep after purchase?
Keep your receipt, written confirmation, warranty terms and the device IMEI or serial number where relevant.
Should I send passwords or verification codes?
No. Never send your passcode, Apple ID password, card details or one-time verification code through WhatsApp.